Frequently Asked Questions
We offer an All-In-One Solution for ALL your metal scrap needs, so you can focus on your core business.
We have a unique, technology-driven approach that creates a more liquid market for secondary raw materials. This means we go beyond just providing high-quality materials and favorable terms.
We offer transportation and financing options and prioritize an unmatched customer experience, using the latest digital technology while still maintaining personal interaction.
We have an extensive database, providing unique insights and access to a broad range of factories. With a strong international network, we are well-positioned to manage all your metal scrap demands, whether you want to buy or sell.
On top of that, with the Metaloop Portal, you gain enhanced visibility over your material at a local and global level. This empowers you and your team (from purchasing to financing) to make informed decisions, resulting in cost savings, increased efficiency, and financial gains.
We use a sophisticated matchmaking system that leverages cutting-edge technology to optimize the processing and delivery of metal scrap. Our system continuously monitors the ever-changing supply and demand, matching buyers and sellers in real-time to ensure that everyone receives the best possible offer.
Additionally, we provide tailor-made solutions for your specific material, providing you with the flexibility and customization you need to achieve your goals.
By streamlining the supply chain, we reduce costs, energy, and risks associated with metal scrap processing and logistics, which will translate into more efficiency and profitability for you and your team.
The prices of secondary raw materials are closely connected to the market prices of industrial metals traded at the LME (London Metal Exchange).
Depending on quantity, quality, and customers, prices are represented either as fixed prices or as formulas based on LME prices (price-fixation agreements).
At Metaloop, we prioritize quality and have implemented a rigorous process to guarantee that only the best materials are delivered to you.
Our quality control process includes several key components: inspection, on-site visits, and sample analysis.
We know you value transparency and that’s why we provide you photos from the loading process and samples as needed to ensure you can see the value of the material firsthand.
The speed at which we can pick up your material depends on various factors, such as volume and location. On average, we can typically arrange for pickup within three days.
We work closely with our logistics partners to ensure that the pickup process is as smooth and seamless as possible. If you have any specific scheduling needs, please inform us, and we will make every effort to accommodate them.
After pickup, the material is transported by our trusted logistics partner to our partner facility, where it undergoes a rigorous quality control process.
Upon arrival, the metal is weighed using a calibrated scale and undergoes a visual quality check to ensure it meets our high standards. If necessary, we conduct a closer inspection using spectroanalysis.
We then provide you with a weight note, quality confirmation, and credit note, ensuring you have all the necessary documentation to track and manage your metal scrap with ease.
While we do not offer processing and metal-cutting services ourselves, we work closely with our trusted partners to provide you with tailored solutions that help you.
If the pieces of metal you are working with are too large to fit in your foundries or other processing equipment, we can work with our partners to adapt the dimensions.
Our team has the expertise and resources to organize the cutting process and ensure that everything is delivered to you in the size and shape that best suits your requirements.
To access your documents, please log in to the Metaloop Portal, where everything you need is at your fingertips.
Once logged in, you will have access to all relevant documents, including invoices, contracts, and other essential information.
If you have any trouble accessing your records, please do not hesitate to contact us, and we will be happy to assist you in any way we can.
We're always delighted to connect with our customers and appreciate the opportunity to discuss business in person. If circumstances allow it, we would be pleased to arrange a visit to your location.
Alternatively, we welcome you to visit us at our Graz office to discuss any inquiries or concerns.
We do not have our own scrapyard. However, we have established strategic partnerships with scrapyards across Europe and beyond.
This allows us to ensure the quality of the material and minimize transportation distances while operating with efficiency and environmental responsibility.
Metaloop has its roots in Schrott24, and while both entities have grown, they have evolved to serve different customer segments. Schrott24 is now primarily focused on serving B2C customers, while Metaloop has a B2B focus - we offer tailored All-In-One solutions for small, medium, and large enterprises.
We work with enterprises around the world, including Europe, Latin America, and Asia, among other regions.
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